When updating Windows, certain errors may appear. One of them is the error 0x8007371b that will prevent updating to a new version. This can happen for different reasons, but you can also take into account some steps to solve it. In this article we are going to talk about it in order to be able to update correctly and not have any uncorrected vulnerability.
Why does the error 0x8007371b appear when updating Windows?
Usually this happens because there is a corrupt file . When installing a program or update, this is made up of different files and if one of them does not exist or is damaged, it can lead to problems of this type. This is what happens with the error 0x8007371b when updating Windows. Maybe a previous update left some corrupted file, for example.
Another cause is that there is some misconfiguration in some security program. It usually happens if you have an antivirus and it is not well configured or it is not guaranteed. Even if you have more than one security app they could cause interference. Therefore, if this is your case, this may be the reason why this error appears.
In addition, precisely a virus can be the cause of this error. They are usually behind many problems that appear when using the computer, such as failures to open certain programs, use Wi-Fi or, as in this case, update the system. This is another point that needs to be checked.
On the other hand, a problem that can also lead to failures when updating Windows is that there is not a good network connection . Perhaps you have poor coverage or for some reason you have lost signal at that time and the update has been paralyzed. This will prevent the process from continuing normally.
What to do to fix it
After explaining the main causes of error 0x8007371b when updating Windows , we are going to give some possible solutions that you can put into practice. In this way you will be able to have the latest version of Windows and be able to make the most of the available resources, in addition to improving security.
Scan corrupt files on the system
The first thing you should do is analyze possible corrupt files that may be on the system. It is undoubtedly one of the main causes, so it is something that you should take into account. It is a simple process and you will quickly be able to see if this was really the cause or if you have to keep looking.
To analyze possible corrupt files, what you are going to do is go to Start, enter the Windows Terminal and execute the sfc /scannow command . It is something that will take a short time to finish, so you simply have to wait for it to finish and, once finished, restart the computer so that it can solve possible problems correctly.
Another option to scan for possible corrupted files is to run Dism commands , which is also useful for finding certain corrupted files that may be on a computer. In this case, what you are going to do is execute the following commands:
- Dism /online /cleanup-image /ScanHealth
- Dism /online /cleanup-image /CheckHealth
- Dism online /cleanup-image /RestoreHealth
As in the previous case, once it is finished, you restart the computer and try to update Windows again and see if the error 0x8007371b continues to appear or if it has already been solved and the process continues without problems.
See if any security programs create problems
It is always advisable to have a good antivirus installed to scan for viruses and threats. However, sometimes they can cause problems. They can be the cause of errors like the one we are dealing with in this article and you should see if that is why it is not updating Windows properly. You should especially check if you have more than one antivirus or are using one that is not guaranteed.
Our advice is to make sure your antivirus is up to date and that you only have one installed. For example, it is common for users to have Microsoft Defender and additionally install another one. This sometimes creates conflicts and causes problems that affect performance.
If you’ve recently installed any security software other than antivirus, you can also try disabling it at least momentarily and see if it updates smoothly this way. Maybe that’s the cause.
Search for malware
Another point that you should not leave behind is to look for possible security threats that may be on your computer. For example, a malicious file that you have downloaded by mistake, a program that you have installed and that turns out to be a virus, an email that you have received and has some malware, etc.
For this you must use a good antivirus. An example is the one we mentioned about Windows Defender, but you can also use other options such as Avast, Bitdefender or any other that you see with guarantees. Of course, you should always make sure that it works correctly and is not going to cause any problems.
It is important that you always review the security of Windows or any device, as they can cause problems of this type and prevent an application, an update, etc. from working correctly.
Clear Windows Update cache
The error 0x8007371b when updating Windows can be caused by a problem with the cache that Windows Update stores. Therefore, what you are going to do in this step is simply delete it. This way you will be able to check if you have trouble-free access to the update process again.
What you have to do is go to Start, write Services and run it. There you have to search for Windows Update and make sure that it is paused. To do this you can give the second mouse button and click on Stop to stop it.
When you make sure that the service is stopped, open Windows Explorer through the Windows + E key combination and go to the drive where you have Windows hosted, which will generally be C. There you look for the Windows folder , go to SoftwareDistribution and Download . You have to delete all the content that is there. Once this is done, you restart the computer and start the update process again.
Restart the installation agent
Another step you can take to avoid the 0x8007371b issue is to restart the Windows installation agent. To do this you have to go to Start, open the Terminal with administrator permissions and execute net stop wuauserv . It will tell you that it has stopped correctly, which is what we want.
Then what you have to do is run the command rd /s /q %systemroot%SoftwareDi and then run net start wuauserv to start the installation agent again.
With this you will have restarted it correctly and you will be able to see if in this way the error when updating Windows has been solved or not. We also recommend that you restart your computer before starting the update again to avoid possible problems and to ensure that it was successful.
Another reason why this problem appears is due to a connection failure. Therefore, what you are going to do in this case is something as basic as checking that the connection works correctly. You can do a speed test and see what you get, as well as try to connect by cable instead of Wi-Fi.
If you see that the coverage that reaches you is limited and that this is the cause, you should improve the wireless connection . For example, you can use a Wi-Fi repeater, a Mesh system or PLC devices. In this way you can take the connection to other places in the house and avoid dead zones that could be a problem.
In short, as you have seen, there are different reasons why the error 0x8007371b appears when updating Windows. We have explained what steps must be taken to solve it and make it work normally again to have the latest version of the system installed without problems.