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How is BNL’s business with Accenture and Capgemini going

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Here are the latest news from BNL (BNP Paribas) with Capgemini and beyond.

No golden power for the sale to Accenture by BNL, the Italian bank of the French Bnp Paribas, of the seven company branches that manage back office services. In April, after the signing of the agreement, Palazzo Chigi wanted to see clearly considering that the activities in question – carried out by about 530 employees – require the processing of personal data of the credit institution’s customers.

A story that has held court for months among the workers concerned and that has animated months of protests by the trade unions which from the beginning have criticized the outsourcing and have given rise to various principals, two strikes (27 December 2021 and 24 January 2022) and the failure to sign three important agreements, including the sale of the seven company branches destined for Accenture.

We recall that the passage of 530 workers from BNL to Accenture is part of a larger project that concerns the decision to sell the IT branch of the company to Capgemini, or rather to a recently established subsidiary of its own and today devoid of activities and workers, Capgemini Finance Service Tech. Therefore, this is a plan that will lead to around 800 employees to change employers: 250 with IT skills, employed in the so-called IT of core banking, and another 530 active in the back-office. For the latter, a partner was identified in Accenture while for the former, the transition to Capgemini was already completed in April without, however, the signing of the relative trade union agreements.

A little more than a month ago, the Draghi executive also decided to move on the matter, asking BNL for more details on the Accenture company called to manage the personal data of the bank’s Italian customers, which is now in foreign hands. The news came from the national coordination secretariats of the BNL group of the initials Fabi, First Cisl, Fisac ​​Cgil, Uilca and Unisin through a joint note. The trade unions reported that, during a meeting on April 29, the company “communicated to the workers within the perimeter of the transfer subject to the Savoy transaction that there would be a postponement of the effects of the procedure (the transfer in fact) due to ‘a request for further information by the competent authorities under the so-called Golden Power procedure’ “. Furthermore, the same communication was given by telephone from industrial relations to the trade union representatives, clarifying that the ‘further information’ requested concerned Accenture Service Tech. No problem for Bnl that, according to the news agency Radiocormade it known that he had already ready the answers to the questions posed by the Government and that in any case the outsourcing of the 530 back-office employees would be completed by June.

At this point the deadlines will be respected given the decision of Palazzo Chigi not to exercise the special powers provided for by the law after the investigation conducted by the Ministry of Economy and Finance on the sale. Therefore, after the notification occurred on April 8, “the proposal not to exercise the special powers, formulated by the Ministry of the Economy as the administration responsible for the investigation, was accepted”.

Three days after the government’s green light on the operation, the “blessing” of the Corriere della Sera that in an article in the weekly economic insert recalls the recent research by Capgemini “World retail banking report” which essentially shows that “the IT infrastructures that support the systems of traditional commercial banks are dated”. In support also come the words of Capgemini herself and, look a bit, of Bnl-Bnp Paribas.

“The bank today is a mine of information because it has a wealth of data relating to its customers that no one else has. But, due to the way IT architectures are built, today it very often happens that those data are difficult to interpret, that it is not possible to use them in order to build the best possible experience for the customer “who, continues Monia Ferrari, financial services director of Capgemini in Italy, “finds full satisfaction when working with a fintech, when making a payment with ApplePay or a purchase on Amazon”.

In short, the need emerges for “a modernization phase – writes Stefano Righi – which also involves a redesign of all those areas that have an impact on the bank’s business. It is clear that it is only a matter of time and that the system must be rethought ”.

Starting, as easily conceivable, from technological innovation which “is one of the levers through which banks are engaged in transformation processes to raise the quality, personalization and effectiveness of service models – comments Saverio Ferraro, IT director of Bnl-Bnp Paribas -. Customers expect it, accustomed to new customer experiences offered by operators active in the most diverse sectors “. For this reason, he assures, his group “is carrying out an extensive program of evolution and implementation of the commercial operating model, in an open banking logic, also developing partnerships with financial and non-financial players, to provide the customer with an open and flexible services and solutions, able to intercept the needs of the day by day as well as the planning of personal and professional life “. In short, whether the unions like it or not, the road has been drawn.


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